If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Review

Average Reviews:

(More customer reviews)Are you looking to buy If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently? Here is the right place to find the great deals. we can offer discounts of up to 90% on If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently. Check out the link below:

>> Click Here to See Compare Prices and Get the Best Offers

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently ReviewLike many Disney rides, you have to wait a bit to get this book on amazon (I purchased mine directly from the publisher). But it's worth the wait. I attended the ACHE Conference in 3/2005 where the book was named the "2005 Book of the Year."
Fred Lee has written a fantastic book in "If Disney Ran Your Hospital." Not only is it a well-written book (Lee uses memorable examples, stories, and graphs to illustrate his points), but also he has chosen an outstanding topic. We need more books like this - learning from the best from other industries. Lee effectively builds the bridge, taking Disney corporate realities and turning them into approaches and strategies that hospital leaders can easily digest and apply in their hospitals.
Some of the concepts definitely stretch my current mindset on customer service (and after reading the book, you might even stop using that term). Lee talks about why perceptions are more important than reality, patient loyalty is more important than satisfaction, courtesy is more important than efficiency, and experience is more important than service. He also spends some time addressing the shortfalls of patient satisfaction surveys and competitive incentives for employees. All for the sake of his true focus of the book: to "bring out the best behaviors in workers and provide the best emotional experience for patients."
For those that are experts in services marketing or world-class hotel corporate culture, some of the concepts will be old news. Nonetheless, the way Lee specifically applies these concepts to the hospital setting is truly magical and novel.If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Overview

Want to learn more information about If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently?

>> Click Here to See All Customer Reviews & Ratings Now